Refunds & Returns

WE ACCEPT RETURNS WITHIN 30 DAYS OF YOUR ORDER PURCHASE DATE. WHEN YOU RETURN YOUR ORDER THE ITEM MUST BE SENT BACK IN A RE-SALEABLE CONDITION (TAGS ATTACHED, UNWASHED AND UNWORN).

 

YOUR REASON FOR RETURNING THE GOOD MUST BE CLEARLY EXPLAINED ON THE RETURNS FORM, WHICH IS INCLUDED IN YOUR DELIVERY.

 

PLEASE ALLOW 2 WEEKS FROM THE TIME YOU MAIL YOUR ORDER FOR YOUR RETURN OR EXCHANGE TO BE PROCESSED. WE WILL NOTIFY YOU VIA EMAIL ONCE YOUR RETURN HAS BEEN PROCESSED.


THERE ARE STRICTLY NO REFUNDS or EXCHANGES ON SALE ITEMS

UNLESS THE PRODUCT IS DAMAGED OR FAULTY, WE CANNOT OFFER FULL REFUNDS ON SALE ITEM PURCHASES, UNLESS THE ITEM IS FAULTY - BUT YOU MUST CONTACT OUR CUSTOMER SERVICE TEAM BEFORE SENDING BACK THE ITEM HERE -


PLEASE CONTACT OUR CUSTOMER SERVICE TEAM AT INFO@ZANEROBE.COM WITH THE FOLLOWING INFORMATION ABOUT YOUR FAULTY ITEM

 

- CLEAR PHOTOS OF THE DAMAGED AREA OF THE PRODUCT

- PROOF OF PURCHASE OF THE DAMAGED PRODUCT

THIS CAN INCLUDE YOUR ORDER NUMBER, A RECEIPT OF THE PURCHASE, A SCREENSHOT OF THE DEBIT FROM YOUR ACCOUNT IF YOU PURCHASED THEM VIA CREDIT CARD

 

ONCE YOU SUBMIT ALL THE RELEVANT DETAIL ABOUT THE FAULTY ITEM OUR CUSTOMER SERVICE TEAM WILL REVIEW YOUR REQUEST AND GET BACK TO YOU AS SOON AS POSSIBLE.

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IF YOU WISH TO EXCHANGE AN ITEM PLEASE EMAIL US AT info@nesianstreet.com AND STATE YOUR NAME, ORDER NUMBER AND THE ITEM YOU WISH TO RETURN FOR AN EXCHANGE.

 

WE ISSUE STORE CREDIT FOR ALL EXCHANGES ON ITEMS. WE CANNOT FULFILL YOUR REQUEST UNTIL WE HAVE RECEIVED THE RETURN ITEMS AT OUR SYDNEY OFFICE.

 

PLEASE ALLOW UP TO 2 WEEKS FOR YOUR PARCEL TO ARRIVE AT OUR OFFICES AND FOR YOUR REQUEST TO BE PROCESSED.


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